Getting Your Order
How long is delivery?
11 to 17 business days from ordering: 3 to 5 to process and dispatch, 8 to 12 in transit. Weekends and U.S. federal holidays do not count.
Why does it ship from China?
Our supplier manufactures and stores the range there, and parcels go straight from that warehouse to you. It keeps prices down and makes delivery slower, and we would rather publish the real number.
What is the shipping charge?
$7.95, or nothing once your subtotal reaches $60 after discounts.
Where do you deliver?
The 48 contiguous states and Washington, D.C. Not Alaska, Hawaii, Puerto Rico, other territories, or APO, FPO and DPO addresses.
Do you ship to P.O. Boxes?
Yes, by USPS. FedEx cannot deliver to a P.O. Box, so those parcels are routed accordingly.
Will customs bill me?
No. Duties are in the price and nothing is due on delivery.
Someone is demanding a release fee.
Do not pay it. Forward the message to support@ovarento.com and we will handle it with the carrier.
Tracking has not updated in a week.
That is ordinary during international transit. Scans also take 24 to 48 hours to begin. If it stays silent well beyond that, write to us and we will chase it.
Sending Something Back
Do returns go to China?
No. They go to 4300 Indianola Ave, Columbus, OH 43214, on a label we pay for.
How long have I got?
30 days from delivery, with the dress unworn, unwashed and tagged in its original packaging.
Is return postage free even if I just changed my mind?
Yes. There is no restocking fee either. The only thing we keep in that case is the original $7.95 shipping charge.
When does the refund arrive?
We issue it 5 to 7 business days after the warehouse checks the return, then your bank takes 3 to 10 business days more.
Can I swap sizes?
Yes when the size is in stock; mention it in your email. If it has gone we refund you instead.
Can I cancel?
Within 24 hours of ordering, as long as it has not shipped.
Paying
How do payments work?
Payments are processed securely at checkout by our payment provider, with the card and wallet options shown there. A single charge in U.S. dollars, no subscriptions.
Is sales tax added?
No.
My bank added a fee. Why?
We charge only the total shown at checkout. If your statement shows an extra fee, it was added by your card issuer, and none of it reaches us. Your bank can tell you what it was for.
Fit and Fabric
Which size do I order?
Most product pages list the supplier's size range rather than full garment measurements, and these dresses are made overseas, so sizing does not always match U.S. sizes. Email support@ovarento.com before you order and we will get the measurements you need from the supplier.
Will the color match the photo?
Closely, but screens differ and dye lots vary a little between runs.
Talking to Us
How fast is email?
Within 24 hours, at support@ovarento.com.
Why does nobody pick up the phone?
We are a small team outside U.S. office hours, so there is no one at a phone desk all day. +1 726-318-6594 takes a voicemail and we call back within one business day. We would rather write that down than pretend otherwise.