Where Orders Come From
ovarento sells dresses made and warehoused by our supplier in China. Your parcel is packed there and flown to your address in the United States. Nothing sits in a U.S. stockroom along the way, and that single fact explains the delivery estimate below.
Returns do not follow that route. They are received at our facility in Columbus, Ohio, so a return is a domestic parcel for you.
How Long It Takes
| Stage | Duration |
|---|---|
| Cut-off for same-day processing | 6:00 PM MT, Monday to Friday |
| Processing and dispatch | 3–5 business days |
| Transit | 8–12 business days |
| Total estimate | 11–17 business days |
Business days exclude weekends and U.S. federal holidays. An order placed after the cut-off, or on a weekend or holiday, counts as placed on the following business day.
An example
Order at 7:00 PM MT on a Wednesday and processing begins Thursday. Handling of 3 to 5 business days means dispatch falls between the following Monday and Wednesday. Transit of 8 to 12 business days after that puts delivery around two to four calendar weeks from the day you ordered.
Where We Deliver
The 48 contiguous states and Washington, D.C. We cannot ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or to APO, FPO and DPO addresses, and we do not ship outside the United States.
P.O. Boxes are accepted. Those parcels go by USPS, since FedEx does not deliver to a P.O. Box.
Rates
| Subtotal after discounts | Shipping |
|---|---|
| Under $60 | $7.95 |
| $60 or more | Free |
The threshold reads the subtotal after discount codes are applied. No expedited option is offered.
Tracking
USPS and FedEx handle final delivery. A tracking number arrives by email at dispatch. The first scan usually appears within 24 to 48 hours, and tracking commonly goes quiet during the international leg. Both are normal.
Duties and Sales Tax
Import duties are included in the price you paid. Nothing is owed on delivery. If anyone contacts you asking for a customs charge or release fee on an ovarento order, do not pay it; send the message to support@ovarento.com instead.
No sales tax is added at checkout.
When Things Go Wrong
A late order
Under the FTC Mail Order Rule you may cancel and take a full refund if we cannot ship within the advertised window. If 30 days pass from purchase without dispatch, email support@ovarento.com; we will either propose a new date for you to accept or refund you in full.
A missing parcel
- Read the latest scan on the tracking link in your dispatch email.
- Ask others at the address and check the usual delivery spots.
- Allow three business days after a delivered scan before treating it as lost.
- Email support@ovarento.com with the order and tracking numbers.
- We open a carrier trace. If it is confirmed lost you choose a replacement or a full refund.
A wrong address
Email us within 24 hours. We can correct an address before dispatch but not after the parcel has left.
Contact
support@ovarento.com, answered within 24 hours.