Refund policy

Summary

Window: 30 days from delivery.
Return postage: free, on a prepaid label we email you.
Restocking fee: none.
Original $7.95 shipping: refunded when the item arrived damaged, faulty or wrong; kept on a change of mind or wrong size chosen.
Refund timing: we release the refund within 5–7 business days of the returns facility receiving and checking the item; your bank then needs a further 3–10 business days.
Exchanges: another size or color when in stock; otherwise a refund.
Cancellation: within 24 hours of ordering, if not yet shipped.

Condition

Items must be unworn, unwashed, with tags attached, in original packaging. Items with perfume, make-up, smoke or pet hair cannot be accepted. Gift cards and final sale items are excluded.

How to Return

Email support@ovarento.com within 30 days of delivery with your order number and the item.
Attach a photo if it arrived damaged, faulty or wrong.
We reply within 24 hours with a prepaid label.
Pack the item, apply the label and hand it to the carrier shown.

Please tell us about damaged, faulty or wrong items within 48 hours of delivery so the carrier claim stays workable. Reporting later does not shorten your 30-day window.